24-month warranty

The Baby Mouse online store is a place where customers can view the products on offer not only online, but also in a brick-and-mortar showroom.
The showroom allows customers to view, check the quality, and test selected furniture models, including bunk beds and other products available in the range.
Due to limited display space, not all products are permanently available in the showroom. The display is regularly changed to showcase new products.
All products offered by Baby Mouse are covered by a 24-month warranty provided by the manufacturer or official importer in Poland.
Each product available in the store is covered by the Seller's liability for defects, in accordance with applicable law.
The warranty does not exclude, limit, or suspend the Customer's rights under the warranty provisions.

If damage to a parcel delivered by a courier company is noticed, the customer should immediately draw up a damage report in the presence of the courier.
Each courier has the appropriate report form.
Drawing up a report is important for the proper conduct of any complaint proceedings in the event of damage caused during transport.

In the event of detecting irregularities related to the functioning of the website, the Seller undertakes to remove them as soon as possible.
Customers can report any technical problems they notice electronically.
Applications should be sent to the following email address: support@babymouse.com.plsupport@babymouse.com.pl
The report should indicate the type of problem and the date on which it occurred.
The seller will make every effort to respond promptly, with the response time not exceeding 14 days from the date of receipt of the notification.