TERMS AND CONDITIONS OF THE KOTTO.COM.PL ONLINE STORE

I. General Provisions and Definitions

1. These Terms and Conditions define the rules for using the Store and the rights and obligations of the Seller and the Customer regarding distance sales contracts.
2. Seller: F.H. "ZLATA TRADE" Igor Vasylenko, ul. Marii Curie-Skłodowskiej 3 lok. 27, 20-029 Lublin, Poland, NIP (Tax ID): 9462718883, REGON: 292651076. E-mail address: support@kotto.com.pl.
3. Store: The online sales service available at kotto.com.pl, operating in Poland and selected European countries.
4. Customer: A natural person, legal person, or an organizational unit making a purchase. This includes:
5. • Consumer: a natural person making a purchase not related to their business activity.
   • Sole Trader with consumer rights: a natural person concluding a contract related to their business, but which is not of a professional nature for them.
6. Business Days: Monday to Friday, excluding public holidays in Poland.

II. Electronic Services and Security

1. The Store provides electronic services (Customer Account management, Order Form, Newsletter).
2. The Customer is obliged to use the Store in a manner consistent with the law and good practices. Providing unlawful content is prohibited.
3. The Seller applies technical measures to prevent unauthorized access to data (SSL encryption).

III. International Sales and Payments

1. Currencies: Product prices in the Store are provided in Polish Złoty (PLN) or Euro (EUR). The currency is selected via the language version or settings on the website.
2. Taxes: Prices are gross prices (including VAT). For intra-community (EU) sales to consumers, the VAT rate is adjusted according to the VAT OSS procedure (applicable to the country of delivery).
3. Payment Methods:
4. • Traditional bank transfer (prepayment) in PLN or EUR (SEPA/SWIFT transfers).
   • Electronic payments and credit/debit cards (VISA, MasterCard) via the Stripe system.
   • Cash on delivery – available only for selected countries (details in the checkout).
5. Currency Conversion: The Seller is not responsible for any commissions or currency conversion costs charged by the Customer's bank.

IV. Order Fulfillment and Delivery

1. Scope: The Store delivers to Poland, European Union countries, and other European countries indicated in the order form.
2. Lead Time: Shipping takes place within 2 to 60 business days (details in the product description).
3. Transit Time:
4. • Poland: 1-3 business days.
   • Europe: 5-14 business days (depending on the destination country).
5. Delivery Costs: Calculated automatically in the cart after selecting the destination country. For bulky items (furniture), costs may be determined individually.
6. Storage Fee: If the goods are not collected within 14 days of being ready for collection, a storage fee of 10 PLN (approx. 2.5 EUR) per day will be charged.

V. Warranty and Complaints

1. The Seller provides a 24-month warranty on the Goods.
2. The Seller is liable for product defects (warranty/non-conformity with the contract) for a period of 2 years from the date of delivery.
3. Complaints should be sent to: support@kotto.com.pl or in writing to the company's address in Lublin.
4. The warranty does not cover natural features of wood (knots, grain shades, natural wood movement) or mechanical damage resulting from incorrect assembly by the Customer.

VI. Right of Withdrawal (Returns)

1. The Consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods.
2. Limitations: This right does not apply to non-prefabricated goods made to the Customer's specifications (e.g., custom-made furniture, non-standard colors).
3. Return Costs: The Consumer bears the direct costs of returning the goods to the Seller's warehouse in Poland.

VII. Newsletter

1. Customers may voluntarily subscribe to the Newsletter.
2. Subscribers receive a one-time 5% discount code for non-discounted products.

VIII. Personal Data (GDPR)

1. The Data Controller is F.H. "ZLATA TRADE" Igor Vasylenko.
2. Data is processed for order fulfillment and (with consent) for marketing purposes. Customers have the right to access, correct, and request the deletion of their data.

IX. Final Provisions

1. Matters not regulated herein are governed by Polish law and the regulations of the consumer's country of residence that cannot be excluded by contract.
2. For disputes with Consumers, the competent court is the court of the Consumer's place of residence or the ODR platform:http://ec.europa.eu/consumers/odr/.
3. Disputes with non-consumer Customers shall be resolved by the court competent for the Seller's registered office in Lublin.